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Customer Service

Customer Service & Support

1st Federal Financial Inc. is dedicated to providing the best service with a goal of total customer satisfaction. Please feel free to contact us if you have any questions or concerns. Please review our support topics below:

Merchant Account
    If you need assistance in setting up your account:
    Contact your Sales Representative. If you are not sure who your Sales Representative is, please call:
    800-507-6952 M-F 8:00AM - 5:30PM PST

    For general questions about setting up your account, you may also contact our customer service department.
    800-507-6952 M-F 7:00AM - 7:00PM PST

    If you have a Merchant Account and have questions:
    If you are a merchant with an active Merchant Account and have questions regarding your statement or anything else, you can contact the following 24-hour Customer Service numbers (please have your merchant account number ready when calling).

    If you are processing with 1st National Processing call: 800-554-4777 4:00 AM to 11:00PM. PST M-F / 7:AM to 4:PM PST Weekends and Holidays

POS Equipment - Support, Installation or Supplies
    If you need assistance with your POS terminal, printer, PIN-Pad or any other equipment other than a computer, call:
    800-507-6952 M-F 8:00AM - 5:00PM PST

    For ordering more supplies, please call:
    800-507-6952 M-F 8:00AM - 5:00PM PST

Online Payment Processing
    If you are processing with Autorize.Net:
    If you are processing with Authorize.Net® and have technical questions or support issues, please consult the Authorize.Net support page for an overview of all your support options.

    If you are processing with QuickCommerce:
    If you are processing with QuickCommerce and have technical questions or support issues, please consult the QuickCommerce support page for an overview of all your support options.

    If you are processing with PC Charge:
    If you are processing with PC Charge and have technical questions or support issues, please consult the PC Charge support page for an overview of all your support options.
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1st Federal Financial Inc is a registered ISO/MSP of Wells Fargo Bank, N. A., Walnut Creek, CA
© 2008 1st Federal Financial Inc.

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