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Customer Service

Customer Service & Support

1st Federal Financial Inc. is dedicated to providing the best service with a goal of total customer satisfaction. Please feel free to contact us if you have any questions or concerns. Please review our support topics below:

Merchant Account
    If you need assistance in setting up your account:
    Please contact us Toll-Free at 800-795-6894 Ext 5 or Toll-Free Fax at 888-575-1416 M-F 7:00AM - 5:00PM PST

    If you have a Merchant Account and need technical support:
    For Customer Service please reference the beginning of your merchant number and dial the corresponding number below:

    MID# 4223 (800) 324-9825 ext 2

    MID# 4453 (800) 331-8882

    MID# 590 (800) 331-8882

    For Technical Support please reference the beginning of your merchant number and dial the corresponding number below:

    MID# 4223 (800) 324-9825 ext 3

    MID# 4453 (800) 228-0210

    MID# 590 (888) 999-6477

Gift Cards


    Global eTelecom:
    Customer service: (888) 481-0757, or Technical support: (877) 438-3249.
    globaletelecom.com

    Secure Payment Systems:
    Customer Service: (888) 313-7842 Fax: (858) 549-1323
    securepaymentsystems.com

    valutec:
    Customer Service: (888) 381-8258 Voice Response Unit (877) 654-6937 Fax: (615) 771-3500
    valutec.net

Check Services


    Global eTelecom:
    Customer service: (888) 481-0757, or Technical support: (877) 438-3249
    globaletelecom.com

    Secure Payment Systems:
    Customer Service: (888) 313-7842 Fax: (858) 549-1323
    securepaymentsystems.com

    Global Check Svc:
    Customer service: (800) 988-6221 Fax (800) 961-2219
    globalcheck.com

    TeleCheck:

    Declined Check Information for Check Writers
    (800) 366-2425

    Returned Check Collection
    (800) 366-1048

    Free annual file disclosure pursuant to the Fair Credit Reporting Act
    (800) 366-2425

    Fraud, Identity Theft, Forgery
    (800) 710-9898
    telecheck.com

    checXchange:
    Customer Service (800) 208-2964
    checxchange.com

ACH


    Global eTelecom:
    Customer service: (888) 481-0757, or Technical support: (877) 438-3249
    globaletelecom.com

    Secure Payment Systems:
    Customer Service: (888) 313-7842 Fax: (858) 549-1323
    securepaymentsystems.com

    Money Movers of America, Inc.:
    Customer Service: (800) 815-4360 Fax: (708) 401-0351

IPP & Prepaid Solutions


    Emida:
    Customer Service: (800) 650-1401
    emida.net

POS Equipment - Support, Installation or Supplies


    If you need assistance with your POS terminal, printer, PIN-Pad or any other equipment other than a computer, call:
    800-795-6894 M-F 8:00AM - 5:00PM PST

    For ordering more supplies, please call:
    800-795-6894 M-F 8:00AM - 5:00PM PST

    CHARGE Anywhere:
    Customer Service (800) 211-1256 option 1
    chargeanywhere.com

    Way Systems:
    Customer Service (866) 929-6883
    waysystems.com


Business Cash Advance


Online Payment Processing


    If you are processing with Authorize.net:
    Customer Service: (877) 447-3938
    authorize.net

    If you are processing with Quick Commerce:
    Customer Service: (800) 477-5363

    If you are processing with PC Charge:
    Customer Service: (800) 725-9264
    verifone.com

    If you are processing with iTransact:
    Customer Service (801) 298-1212
    itransact.com

    If you are processing with eProcessing:
    Customer Service (800) 971-0997
    eprocessingnetwork.com

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