Customer Service
Customer Service & Support
1st Federal Financial Inc. is dedicated to providing the best service with a goal of total customer satisfaction. Please feel free to contact us if you have any questions or concerns. Please review our support topics below:
Merchant Account
If you need assistance in setting up your account:
Please contact us Toll-Free at 800-795-6894 Ext 5 or Toll-Free Fax at 888-575-1416 M-F 7:00AM - 5:00PM PST
If you have a Merchant Account and need technical support:
For Customer Service please reference the beginning of your merchant number and dial the corresponding number below:
MID# 4223 (800) 324-9825 ext 2
MID# 4453 (800) 331-8882
MID# 590 (800) 331-8882
For Technical Support please reference the beginning of your merchant number and dial the corresponding number below:
MID# 4223 (800) 324-9825 ext 3
MID# 4453 (800) 228-0210
MID# 590 (888) 999-6477
Gift Cards
Sage Payment Solutions:
Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.
sageeft.com
Secure Payment Systems:
Customer Service: (888) 313-7842 Fax: (858) 549-1323
securepaymentsystems.com
Valutec:
Customer Service: (800) 509-0625 Voice Response Unit (877) 654-6937 Fax: (615) 771-3500
valuteccardsolutions.com
Check Services
Sage Payment Solutions:
Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.
sageeft.com
Secure Payment Systems:
Customer Service: (888) 313-7842 Fax: (858) 549-1323
securepaymentsystems.com
TeleCheck:
Declined Check Information for Check Writers
1-800-366-2425 Returned Check Collection
1-800-366-1048 Free annual file disclosure pursuant to the Fair Credit Reporting Act
1-800-366-2425 Fraud, Identity Theft, Forgery
1-800-710-9898 Headquarters
telecheck.com
checXchange:
Customer Service (800) 208-2964 Opt 3
checxchange.com
ACH
Sage Payment Solutions:
Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.
sageeft.com
Secure Payment Systems:
Customer Service: (888) 313-7842 Fax: (858) 549-1323
securepaymentsystems.com
Money Movers of America, Inc.:
Customer Service: (855) 600-2437
POS Equipment - Support, Installation or Supplies
For ordering supplies, please call:
800-795-6894 M-F 8:00AM - 5:00PM PST
Charge Anywhere:
Customer Service (800) 211-1256 option 1
chargeanywhere.com
Business Cash Advance
Rapid Advance:
Customer Service: (877) 467-2743
rapidadvance.com
Business Financial Services:
Customer Service: (877) 411-6691
businessfinancialservices.com
Online Payment Processing
If you are processing with NMI:
Customer Service: (800) 617- 4850 ext. 1
nmi.com
If you are processing with Authorize.net:
Customer Service: (877) 447-3938
authorize.net
If you are processing with PC Charge:
Customer Service: (800) 725-9264
verifone.com
If you are processing with iTransact:
Customer Service (801) 298-1212
itransact.com
If you are processing with eProcessing:
Customer Service (800) 971-0997
eprocessingnetwork.com