Customer Service & Support

​1st Federal Financial Inc. is dedicated to providing the best service with a goal of total customer satisfaction. Please feel free to contact us if you have any questions or concerns. Please review our support topics below:

Merchant Account

If you need assistance in setting up your account:

Please contact us Toll-Free at 800-795-6894 Ext 5 or Toll-Free Fax at 888-575-1416 M-F 7:00AM - 5:00PM PST

If you have a Merchant Account and need technical support:

For Customer Service please reference the beginning of your merchant number and dial the corresponding number below:

MID# 4223 (800) 324-9825 ext 2

MID# 4453 (800) 331-8882

MID# 590 (800) 331-8882​

For Technical Support please reference the beginning of your merchant number and dial the corresponding number below:​

MID# 4223 (800) 324-9825 ext 3

MID# 4453 (800) 228-0210

MID# 590 (888) 999-6477

Gift Cards

Sage Payment Solutions:

Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.

sageeft.com

Secure Payment Systems:

Customer Service: (888) 313-7842 Fax: (858) 549-1323

securepaymentsystems.com

Valutec:

Customer Service: (800) 509-0625 Voice Response Unit (877) 654-6937 Fax: (615) 771-3500

valuteccardsolutions.com​

Check Services

Sage Payment Solutions:

Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.

sageeft.com

Secure Payment Systems:

Customer Service: (888) 313-7842 Fax: (858) 549-1323

securepaymentsystems.com

TeleCheck:

Declined Check Information for Check Writers

1-800-366-2425 Returned Check Collection

1-800-366-1048 Free annual file disclosure pursuant to the Fair Credit Reporting Act

1-800-366-2425 Fraud, Identity Theft, Forgery

1-800-710-9898 Headquarters

telecheck.com​

checXchange:

Customer Service (800) 208-2964 Opt 3

checxchange.com

ACH

Sage Payment Solutions:

Customer Service: (888) 481-0757, or Technical Support: (877) 438-3249.

sageeft.com

Secure Payment Systems:

Customer Service: (888) 313-7842 Fax: (858) 549-1323

securepaymentsystems.com​

Money Movers of America, Inc.:

Customer Service: (855) 600-2437

POS Equipment - Support, Installation or Supplies​

For ordering supplies, please call:

800-795-6894 M-F 8:00AM - 5:00PM PST​

Charge Anywhere:

Customer Service (800) 211-1256 option 1

chargeanywhere.com​

Business Cash Advance

Rapid Advance:

Customer Service: (877) 467-2743

rapidadvance.com

Business Financial Services:

Customer Service: (877) 411-6691

businessfinancialservices.com

Online Payment Processing

If you are processing with NMI:

Customer Service: (800) 617- 4850 ext. 1

nmi.com​

If you are processing with Authorize.net:

Customer Service: (877) 447-3938

authorize.net

If you are processing with PC Charge:

Customer Service: (800) 725-9264

verifone.com​

If you are processing with iTransact:

Customer Service (801) 298-1212

itransact.com​

If you are processing with eProcessing:

Customer Service (800) 971-0997

eprocessingnetwork.com